Refund and Return Policy

1. Return Eligibility:

• Items must be returned within 7 days of receipt.

• Items must be unworn, undamaged, and in their original packaging.

• Personalized or custom-made jewelry cannot be returned unless there is a manufacturing defect.

2. Exchange Policy:

• Exchanges are allowed within 7 days of receipt for items of equal or greater value.

• Items must be unworn, undamaged, and in their original packaging.

• Personalized or custom-made jewelry cannot be exchanged unless there is a manufacturing defect.

3. Refund Process:

• To initiate a return, contact our customer service team with your order number and reason for return.

• Once your return is approved, you will receive instructions on how to send the item back.

• Refunds will be processed within 3 days of receiving the returned item.

• Refunds will be issued to the original payment method.

4. Non-Returnable Items:

• Personalized or custom-made jewelry.

• Items marked as final sale.

5. Faulty or Incorrect Items:

• If you receive a faulty or incorrect item, please contact our customer service team within 7 days of receipt.

• We will arrange for a replacement or a full refund, including return shipping costs.

6. Return Shipping:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.